Privacy Policy

Last updated: 29 August 2026

Solar City Electrical respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

1. Information We Collect

We may collect personal information including your:

– Name
– Phone number
– Email address
– Property address
– Electricity usage or electricity bill information
– Details about your solar, battery or electrical requirements
– Information you provide through our website, forms, phone calls, emails or other communications

We may also collect technical information about your use of our website, such as your IP address, browser information, device information and website activity through cookies and similar technologies.

2. How We Collect Your Information

We may collect personal information when you:

– Submit an enquiry or request a quote through our website
– Contact us by phone, email, SMS or social media
– Provide information during a consultation, quotation or installation
– Interact with our advertising or online forms
– Communicate with us regarding our products or services

We may also receive information from third-party platforms or service providers where you have provided your information or consented to it being shared with us.

3. How We Use Your Information

We may use your personal information to:

– Respond to your enquiries
– Prepare solar, battery or electrical quotes
– Assess your property and energy requirements
– Arrange and complete installations
– Provide customer service and ongoing support
– Contact you regarding your enquiry or relevant services
– Manage appointments, projects and customer records
– Improve our website, advertising and services
– Meet legal, regulatory and administrative requirements

4. Marketing Communications

Where permitted, we may contact you regarding solar, battery, electrical or related products and services that may be relevant to you.

You can ask us to stop sending marketing communications at any time by using any unsubscribe or opt-out option provided, or by contacting us directly.

5. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored using secure digital systems and third-party service providers used to operate our business, customer relationship management systems, communications, advertising and website services.

6. Third-Party Services

We may use third-party providers to help operate our business, including:

– Website hosting
– Customer management systems
– Communications services
– Analytics services
– Advertising platforms
– Payment or finance services

These may include platforms such as GoHighLevel, Google and Meta where relevant to the services we use.

We only disclose personal information where reasonably necessary for our business operations, to provide services to you, or where required by law.

7. Overseas Disclosure

Some technology and service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately in accordance with applicable privacy requirements.

8. Cookies and Website Tracking

Our website may use cookies, analytics tools and advertising technologies, including tools provided by Google and Meta.

These technologies may collect information about how you interact with our website and advertisements. This information may be used for:

– Website analytics
– Measuring advertising performance
– Understanding how visitors use our website
– Providing more relevant advertising